Refund Policy

A deposit is required before work commences as specified in the accepted quote. Deposits are non-refundable once materials have been purchased or work has begun. If Supreme Coats cancels the project before commencement, the full deposit will be refunded.

Payment for completed work is non-refundable. If you are dissatisfied with any aspect of the workmanship, please notify us in writing within 7 days of project completion and we will assess the concern and rectify any legitimate defects at no additional charge under our workmanship warranty.

Cancellations must be submitted in writing to info@supremecoats.co.za. If work has not yet commenced and no materials have been purchased, a full refund of the deposit will be issued. If materials have been purchased or work has commenced, the client is liable for all costs incurred to the date of cancellation.

In the event of a dispute regarding workmanship or charges, please contact us in writing within 7 days of project completion. We are committed to resolving disputes fairly and professionally within 5 business days. If a resolution cannot be reached, the matter may be referred to the relevant consumer protection body.

In accordance with the Consumer Protection Act 68 of 2008, consumers have the right to goods and services that meet reasonable standards of quality. If a defect in workmanship is identified within the applicable warranty period, Supreme Coats will repair, redo, or refund at our discretion. For queries regarding your consumer rights, contact the National Consumer Commission at www.thencc.gov.za.

For refund or cancellation queries: info@supremecoats.co.za | +27 72 045 4018